Our exquisite jewelry is crafted with unparalleled attention to detail, and we stand behind every piece with a lifetime warranty against manufacturing defects. Experience the confidence of owning a lifetime heirloom.

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece.   $50 deposit will be taken before the shipment of your item to FIICCI for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, FIICCI will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than FIICCI will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

* The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.

* Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.

* Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.

* The loss of a gemstone caused by damage from everyday wear or from other damage.

FIICCI is proud to offer a free lifetime upgrade on our natural and lab grown diamonds. Any loose natural diamond purchased from FIICCI can be exchanged for credit equivalent to the original purchase price for a new natural diamond of at least 1.5x greater value. Any loose lab grown diamond purchased from Brilliant Earth can be exchanged for credit equivalent to the original purchase price for a new lab grown diamond of at least 2x greater value. In order to be eligible, the natural or lab diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, including colored natural and lab diamonds, settings, or jewelry. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. 

FIICCI is pleased to offer an extensive collection of one-of-kind loose colored gems. We will also mount your FIICCI gem in any of our standard ring settings that accommodate that shape. If for any reason you are not completely satisfied with your loose gem or colored gem set in one of our standard mountings, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized or previously exchanged. 

FIICCI provides online order processing, once you place your order and payment is received, you will receive an order confirmation email.

Once FIICCI ships your order, you will receive another confirmation email indicating when you should expect to receive your package.

Our jewelry specialists will often be able to provide alternative gems or precious metals that are not shown on our website. For example, we have been able to offer the following to fit our customer needs and budgets:

•Additional ethical origin diamond options that are not shown on our website
•Alternative metals such as 14K white gold and 14K yellow gold
•Alternate colors, shapes, and sizes of sapphires, emeralds, and rubies
•Semi-precious gems, including moissanites, aquamarines, morganites, and amethysts
In addition, we can also make modifications to most of our standard styles to fit your preferences. This includes the following:

•Changing the finish from polish to matte
•Changing the width of the ring
•Setting different diamond or sapphire accents
We also offer custom design so you can design a truly one of a kind piece to be cherished always. Contact us for any special requests!

Personalize your FIICCI jewelry with a complimentary engraved message. Many of our rings and select necklaces/bracelets can be engraved with a message of your choice. Simply add your desired message during the checkout process for wedding rings.

The majority of our diamonds are laser engraved on the girdle with an identification number, such as the lab grading report number, and/or a unique symbol. Laser inscriptions are visible with a 10x magnification loupe and are not visible to the naked eye. These inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond. Please contact us to determine the exact laser engraving of your diamond.